PRIVACY POLICY
Last updated: March 2026
1. Who We Are
Pristine Clean is the data controller for personal data collected through this website. If you have any questions about how we handle your data, please contact us at [EMAIL ADDRESS].
2. What Data We Collect
When you submit an enquiry form on this website, we collect your name, email address, phone number, and the message you provide. We do not collect any other personal data.
3. Lawful Basis
We process your personal data on the basis of Legitimate Interests — specifically, to respond to your enquiry about our cleaning services. We have assessed that this processing does not override your rights and freedoms.
4. Who We Share Your Data With
Your enquiry details are stored in GoHighLevel, a CRM platform we use to manage customer communications. GoHighLevel acts as a data processor on our behalf. We do not sell or share your data with any other third parties.
5. Analytics
This website uses Umami Analytics, a cookieless, privacy-first analytics tool. Umami does not collect any personal data and does not use cookies. No cookie consent banner is required.
6. How Long We Keep Your Data
We retain your personal data for 24 months from the date of your last contact with us, after which it is securely deleted.
7. Your Rights
Under UK GDPR, you have the right to: access your personal data; request correction of inaccurate data; request erasure of your data; restrict or object to processing; and data portability. To exercise any of these rights, contact us at [EMAIL ADDRESS].
8. Right to Complain
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
9. Cookies
This website does not use cookies. No consent banner is required.